The help desk: Chapter 08
Troubleshooting & support
When something isn't working: common fixes, WeeBie, and how to reach a person.
I didn't get my verification email.
First, check your spam or junk folder, since verification emails sometimes land there. If it's not there after a few minutes, log in and use the resend option on the verify-email screen.
Still nothing? Contact us and we'll get you verified.
See alsoContact us
I can't log in.
If it's the password, use "Forgot password" on the login page for a reset link. If you're being asked for a 2FA code you can't produce (lost or new phone), contact us from your account's email address and we'll verify you and reset it.
If you signed up with Google, use the Google button rather than a password.
See alsoReset password · Contact us
A guest chipped in but the total hasn't moved.
Card payments usually confirm within a minute or two, but occasionally take longer to process. The contributor's receipt links to a status page for their payment. If it shows the payment as successful and the event total still hasn't updated after a little while, contact us with the event name and the approximate time of the payment.
See alsoContact us
My guests say they never got the invitation email.
Ask them to check spam and search their inbox for "Reunion Fund." If it's genuinely missing, re-send the invite, or skip email entirely and share the event link directly by text or WhatsApp from the Share & Promote kit, which is often the fastest route.
What's the fastest way to get an answer?
Ask WeeBie, the chat bubble in the corner of every page. WeeBie knows how Reunion Fund works and answers instantly, any hour. If WeeBie can't solve it, it will point you to the humans.
How do I reach a real person?
Use the contact page. It goes straight to our team, and including your account email plus the event or committee name helps us help you faster. Pro subscribers get priority support.
See alsoContact us
Still stuck?
Ask WeeBie in the chat bubble on this page, or write to our team. Include your account email and the event name so we can help faster.