Refund and Dispute Policy
Our policy on contributions, refunds, and disputes for campaigns on Reunion Fund.
1. Our Role as a Platform
Reunion Fund provides a platform for Campaign Creators ("Creators") to raise funds from Contributors ("Contributors") for their events. We are not a party to the agreement between Creators and Contributors. All financial transactions are processed securely through our payment partner, Dwolla, Inc. ("Dwolla").
Because funds are transferred directly to the Creator's connected Dwolla account, Reunion Fund does not hold any funds on behalf of users and is not responsible for issuing refunds.
2. Contributions are Final
When you make a contribution to a campaign, you are doing so voluntarily. All contributions are considered final and non-refundable through the Reunion Fund platform.
Each Creator is responsible for fulfilling the promises and reward tiers of their campaign. Reunion Fund does not guarantee that a Creator will use the funds as promised or that the event will be successfully executed.
3. How to Request a Refund
If you believe a refund is warranted (e.g., due to a cancelled event or unfulfilled reward), you must contact the Campaign Creator directly to request one. Contact information can often be found on the campaign page or the Creator's profile.
It is the Creator's sole responsibility to decide whether to issue a refund and to handle the process through their own Dwolla dashboard.
4. Disputes and Chargebacks
If you are unable to resolve a refund issue with a Creator, you may be able to file a dispute (also known as a chargeback) with your credit card company or bank. This process is handled entirely by your financial institution and Dwolla.
Please note that filing a dispute may have consequences for the Creator's Dwolla account. We encourage direct communication with the Creator as the first step in resolving any issues.
Reunion Fund does not mediate disputes between users. However, if you believe a Creator is acting fraudulently or violating our Terms of Service, please report the campaign to us at support@reunionfund.com so we can investigate.