Refund & cancellation policy

1. Subscription Refunds

Reunion Fund Pro subscriptions are billed in advance on a monthly or annual basis. All subscription payments are generally non-refundable. This means:

• We do not issue prorated refunds for unused time remaining in a billing period after cancellation.
• Downgrading from Pro to Free mid-period does not trigger a partial refund. Pro features remain available until the period ends.
• Annual subscription payments are non-refundable after the first 14 days (see Free Trial section).

If you believe a charge was made in error (e.g., a duplicate charge or a charge after confirmed cancellation), contact us within 30 days at support@reunionfund.com and we will investigate promptly.

2. Cancelling Your Subscription

You may cancel your Pro subscription at any time from Settings → Plan & Billing → Manage Subscription. Cancellation takes effect at the end of your current billing period. You will retain full Pro access until that date.

After your subscription ends your account reverts to the Free tier. Your data (events, committees, memories, and guest lists) is retained and remains accessible on the Free plan.

3. Free Trial

When a free trial is offered, your payment method is collected at sign-up but you are not charged until the trial period ends. You may cancel before the trial ends at no cost.

If you cancel within the first 14 days of a paid annual subscription (not a trial) and have not made substantial use of Pro features, contact us at support@reunionfund.com. We will consider refund requests on a case-by-case basis.

4. Event Contributions

Events may optionally accept contributions from guests. When they do:

• Contributions are charged directly to the event organiser's Stripe account. The organiser, not Reunion Fund, is the merchant of record.
• Reunion Fund does not hold contributed funds as a balance for later disbursement and cannot issue refunds on an organiser's behalf.
• A platform fee of 3% applies, in addition to Stripe's standard payment processing fees. Fees are shown before you confirm a contribution.
• Refund eligibility for contributions is set by the organiser and displayed on the event page before you contribute.
• Organisers can issue contribution refunds from their event's Funds tab.
• If an organiser cancels an event, contact them directly for a refund. If they are unresponsive, you may raise a dispute with your card issuer.

5. Disputes & Chargebacks

You can always dispute a charge with your bank or card issuer. Nothing in this policy limits that right, and we will not suspend, restrict, or close your account for exercising it.

If you contact us first, we can often sort the problem out faster than a dispute can. We respond within 3 business days. That is an option we offer, not a condition, and it is never a prerequisite to disputing a charge. Reach us at support@reunionfund.com.

Who resolves a dispute depends on what was charged:

• Subscription charges (Pro) are billed by Reunion Fund, so we handle those disputes directly.
• Event contributions are charged to the organiser's Stripe account, so the organiser is the merchant of record. Your card issuer resolves the dispute with them; we supply whatever transaction records we hold to help.

We respond to disputes with the records we hold, and we do not contest a dispute we believe is legitimate.

6. Exceptions Required by Law

Nothing in this policy limits rights you may have under applicable consumer protection legislation. Residents of certain jurisdictions (e.g., EU member states, UK, California) may have statutory rights to refunds that supersede this policy. If you believe you have such rights, contact us and we will work with you in good faith.

7. How to Request a Refund

1. Email support@reunionfund.com with the subject line "Refund Request".
2. Include your account email address, the charge date, and the reason for your request.
3. We will respond within 3 business days.

WeeBie Media, LLC (Tampa, Florida)

Changelog

• v2.2.0 (2026-08-09): Section 5 rewritten. The policy no longer asks you to contact us before disputing a charge, and no longer warns that a dispute may lead to account suspension: your right to dispute a charge with your card issuer is unconditional. Added who the merchant of record is for each charge type.
• v2.1.0 (2026-08-03): Section 4 rewritten: event contributions are a live feature and are no longer described as forthcoming. Added the 3% platform fee and organiser-issued refunds.
• v2.0.0 (2026-06-13): Full rewrite to cover SaaS subscription billing (monthly/annual, free trial, cancellation) and future organiser-as-merchant event contributions. Removed crypto/custodial fund language.
• v1.0.0 (2025-09-01): Initial publication covering non-custodial contribution refunds and organiser responsibilities.